Frequently Asked Questions
1. How do I choose the right size for my baby?
To find the perfect size for your baby, we recommend referring to our size chart, which provides accurate measurements. If you're unsure or need further assistance, please don't hesitate to reach out to us!
2. Can I customize the prints or request personalized designs?
Currently, we do not offer custom or personalized prints. However, we value your feedback and suggestions and are always happy to hear from our customers!
3. How should I care for my baby's clothes with your prints?
For the best care of our printed clothes, we recommend machine washing them in cold water on a delicate cycle or gently hand washing them.
4. What if I receive a defective or incorrect item?
We apologize for any inconvenience caused. If you receive a defective or incorrect item, please contact our customer service team with your order details. We will assist you promptly with a replacement or refund.
5. How long does shipping take?
We typically process orders within 3-4 business days. After your order is shipped, delivery usually takes between 5-7 days, depending on your location. You will be provided with a tracking number to keep an eye on your order's progress.
6. Can I return an item if it doesn't fit or if I change my mind?
Yes, you can return items within 7 days of delivery. Please ensure that all tags and labels remain intact for the return pickup. Refunds will be processed within 3-4 days after we receive the item. If you have any questions or need further assistance, feel free to contact us.
To find the perfect size for your baby, we recommend referring to our size chart, which provides accurate measurements. If you're unsure or need further assistance, please don't hesitate to reach out to us!
2. Can I customize the prints or request personalized designs?
Currently, we do not offer custom or personalized prints. However, we value your feedback and suggestions and are always happy to hear from our customers!
3. How should I care for my baby's clothes with your prints?
For the best care of our printed clothes, we recommend machine washing them in cold water on a delicate cycle or gently hand washing them.
4. What if I receive a defective or incorrect item?
We apologize for any inconvenience caused. If you receive a defective or incorrect item, please contact our customer service team with your order details. We will assist you promptly with a replacement or refund.
5. How long does shipping take?
We typically process orders within 3-4 business days. After your order is shipped, delivery usually takes between 5-7 days, depending on your location. You will be provided with a tracking number to keep an eye on your order's progress.
6. Can I return an item if it doesn't fit or if I change my mind?
Yes, you can return items within 7 days of delivery. Please ensure that all tags and labels remain intact for the return pickup. Refunds will be processed within 3-4 days after we receive the item. If you have any questions or need further assistance, feel free to contact us.